Support library

How deposits and damage claims work

Understand security deposits, claims, renter responses and admin review.

renter

How deposits and damage claims work

Understand security deposits, claims, renter responses and admin review.

Some bookings may include a security deposit. When checkout booking is created, EnjoyBoat records the deposit amount and status. If the owner reports damage, missing equipment or a late return, they may submit a claim with evidence. Renters can respond from their dashboard. Admin reviews the claim, evidence and policy before marking the deposit released, claimed or disputed. Provider-level money movement may remain manual during public beta.

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Support & clarity

Help resources for confident planning

EnjoyBoat keeps clear paths for general questions, owner readiness, renter guidance, listing reports and account support. Use the relevant support channel before confirming a trip when something is unclear.

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Trust & support

Help topics for renters and owners

Do I need a boating license?

License requirements depend on the destination, boat type and whether a captain is included. Confirm the requirement with the owner before booking.

Are fuel, captain and deposits included?

These vary by listing. Review the policy section and ask the owner to confirm what is included before finalizing the trip.

Can I cancel a request?

Cancellation terms can vary by listing and booking status. Review the cancellation guidance and confirm the owner policy before committing.

How do I get help?

Use the Trust Center, support or contact pages if listing details are unclear, you need help with a request, or you want to report a listing issue.

What should I confirm before paying?

Confirm the date, duration, guest count, route, meeting point, captain/skipper status, fuel, deposit, final total, cancellation and weather terms in writing.